1. Return Window
We offer a 7-day return window from the date of delivery. To be eligible for a return, the product must be unused, unwashed, in its original packaging, and with all tags intact.
2. How to Initiate a Return
- Email support@weeqart.com or WhatsApp +91 8595561272 with your order ID, the item to be returned, and the reason.
- We will arrange a reverse pickup within 48 hours (in serviceable pincodes).
- For non-serviceable pincodes, you may self-ship the product; reasonable shipping costs will be reimbursed.
3. Exchange
Exchanges for a different size or color of the same product are free, subject to stock availability.
4. Refund
Once the returned product is received and quality-checked (within 2–3 business days), refunds are processed to your original payment method within 5–7 business days. COD orders are refunded by bank transfer; please share your account details when initiating the return.
5. Non-Returnable Items
- Products marked "Final Sale" or sold under special promotions.
- Items showing signs of wear, wash, stains, or damage caused by the customer.
- Innerwear, masks, and accessories (for hygiene reasons).
6. Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with photos. We will arrange a free replacement or full refund.
7. Cancellation
Orders can be cancelled free of cost before they are dispatched. Once dispatched, you may refuse delivery; a refund (minus shipping) will be processed.
8. Support
Email support@weeqart.com or call +91 8595561272 (Mon–Sat, 10 AM – 7 PM IST).